Shipping policy
Shipping Policy
We currently deliver within the United Kingdom only.
UK Standard Delivery
£4.99
Estimated delivery: 3–5 working days after dispatch.
UK Express Delivery
£6.99
Estimated delivery: 1–2 working days after dispatch.
Express delivery availability may vary depending on the product and delivery address.
Free UK Delivery
We offer FREE Standard UK Delivery on orders of £40 or more.
The qualifying order value is calculated at checkout after applicable discounts. Free delivery will be applied automatically where eligible.
Pre-order items
Some seasonal products, including our Pet Advent Calendars, may be available for pre-order.
For our current Christmas Advent Calendar collection:
UK dispatch begins from 9 November 2026.
Once dispatched, Standard Delivery is expected to take approximately 3–5 working days.
If your order contains Advent Calendars and other products, items may be dispatched separately because they can have different fulfilment and delivery timelines. You may therefore receive more than one parcel and tracking notification.
Please check the relevant product page before ordering for the latest dispatch information.
Order processing
For products that are currently in stock, we aim to prepare and dispatch orders as quickly as possible.
Once your order has been dispatched, you will receive a confirmation email. Where tracking is available, tracking details will also be provided.
Working days are Monday to Friday and exclude UK bank holidays.
Christmas and peak periods
Delivery networks may experience delays during busy periods such as Black Friday and Christmas.
We recommend ordering early where possible.
Estimated delivery times are provided as guidance and cannot always be guaranteed once a parcel has been handed to the delivery carrier.
Personalised products
Personalised and made-to-order products may require additional production time before dispatch.
The estimated production or dispatch time will be shown on the relevant product page.
If your order contains personalised and non-personalised products, dispatch timing may depend on the personalised item.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error after placing your order, please contact us as soon as possible at:
We will try to update the address if the order has not yet been dispatched, but changes cannot be guaranteed once fulfilment has started.
Delayed or missing deliveries
If your parcel has not arrived within the expected delivery period, please check any tracking information provided first.
If you still need help, contact us at:
Please include your order number so we can investigate with the delivery carrier.
Damaged parcels
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging where possible
We will review the issue and arrange an appropriate solution.
Contact us
For any shipping or delivery questions:
FluffSquatter
Email: hello@fluffsquatter.com