What is inside the Pet Advent Calendars?
Our Cat and Dog Advent Calendars are packed with 24 days of festive surprises to make the Christmas countdown a little more exciting for your pet. Each calendar contains a selection of toys hidden behind individual doors. Full contents and product details are shown on each product page.
Are the Cat and Dog Advent Calendars different?
Yes. The Cat Toy Advent Calendar and Dog Toy Advent Calendar contain different toys selected specifically for cats and dogs. Please make sure you choose the correct calendar for your pet.
Are the toys safe for pets?
Our toys are designed for pet play, but all play should be supervised. Always choose toys appropriate for your pet’s size, age and behaviour, inspect toys regularly for damage, and remove any damaged or loose parts. No pet toy is indestructible.
How much is UK delivery?
Standard UK delivery is £4.99.
Do you offer free delivery?
Yes. We offer FREE Standard UK Delivery on orders over £40. If your basket qualifies, free delivery will be applied automatically at checkout.
How long does UK delivery take?
Standard UK delivery normally takes approximately 3–5 working days after dispatch. Please allow additional time during busy periods such as Black Friday and Christmas.
When will my order be dispatched?
We aim to prepare and dispatch non-personalised orders as quickly as possible. You’ll receive a dispatch confirmation once your order is on its way. Personalised products may require additional production time, which will be shown on the relevant product page.
When should I order for Christmas?
We recommend ordering as early as possible, particularly for Advent Calendars and personalised Christmas products. Our Christmas order deadlines will be displayed on the website once confirmed.
Do you deliver outside the UK?
We currently focus primarily on UK delivery. Any additional available destinations will be shown at checkout.
Can I track my order?
If tracking is available for your delivery service, your tracking information will be included in your dispatch confirmation.
What happens if my parcel is delayed?
Occasional courier delays can happen, particularly during peak Christmas periods. If your parcel has not arrived within the expected delivery window, contact us at hello@fluffsquatter.com with your order number and we’ll help investigate.
What if my order arrives damaged or incorrect?
Please contact us at hello@fluffsquatter.com as soon as possible with your order number and clear photos of the item and packaging. If something has gone wrong, we’ll work with you to put it right.
Can I return an Advent Calendar?
Yes. For eligible non-personalised products, you can notify us that you wish to cancel your order within 14 days of receiving it, and then return the item within the following 14 days.
Items should be returned unused and in their original condition wherever possible. Please see our full Returns Policy for details.
Who pays for return postage?
For standard change-of-mind returns, customers are normally responsible for return postage. If your product is faulty, damaged or we sent you the wrong item, please contact us before returning it so we can arrange the appropriate solution.
How do customised Pet Ornaments work?
Choose your favourite customised ornament, upload or provide the pet details requested on the product page, and select any available personalisation options. We’ll then create your ornament based on the information submitted with your order.
Can you turn my pet into a cartoon-style ornament?
Where this option is available, yes. Simply follow the instructions on the Customised Ornament product page and upload a clear photo of your pet. Available artwork and customisation options will be shown before you order.
What kind of pet photo should I upload?
For the best result, use a clear, well-lit photo where your pet’s face is visible and not heavily covered or blurred. Higher-quality photos generally produce better personalised artwork.
Can I return a personalised ornament?
Because personalised products are created specifically for you, they are generally not eligible for change-of-mind returns. However, if your ornament arrives damaged, defective or there is an error with the personalisation that we caused, contact us at hello@fluffsquatter.com and we’ll help.
Can I change my personalised order after placing it?
Contact us as soon as possible at hello@fluffsquatter.com. If production has not started, we may be able to make a change. Once production has begun, changes cannot be guaranteed.
Why does it say First Drop or Limited Stock?
FluffSquatter launches some products in small batches rather than holding large quantities of stock. Our first Christmas Advent Calendar collection is therefore genuinely limited. Once a product sells out, restocking before Christmas cannot be guaranteed.
Will sold-out Advent Calendars be restocked?
We may restock popular products where possible, but Christmas stock is limited and restocks are not guaranteed. If you see something you want, we recommend ordering before the first batch sells out.
Do you offer Early Bird discounts?
From time to time, yes. Launch and Early Bird offers may be available for a limited period or while selected First Drop stock lasts. Current promotions will always be shown clearly on our website.
Can I use a discount and still qualify for free shipping?
Free shipping eligibility will be calculated automatically at checkout based on the qualifying basket value and any active promotion conditions.
Why are there not many reviews yet?
FluffSquatter is a new independent pet brand, so we’re still building our community of fluffy product testers. We only want to show genuine feedback from real customers rather than filling the website with made-up reviews. More customer photos, videos and reviews will appear as our first orders find their new homes.
Can I send you photos or videos of my pet with their FluffSquatter goodies?
Absolutely. We love seeing FluffSquatter pets enjoying their new toys. You can tag us on social media or send your photos and videos to us. We may ask for your permission before featuring your content on our website or social channels.
Do you sell anything besides Christmas Advent Calendars?
Yes. Alongside our Christmas collection, FluffSquatter is expanding into personalised pet gifts, toys, beds, scratchers and other finds for cats and dogs. Availability will change as new products join the store.
How can I contact FluffSquatter?
Email us at hello@fluffsquatter.com and we’ll get back to you as soon as we can.